Ticket management — frequently asked questions
- After checkout, you’ll receive a confirmation email with your order summary. Signed-in users can open Profile → Tickets (or your orders area) anytime to view tickets and QR codes. If email is slow, check spam and ensure you used the same email as your account.
- Each ticket has a unique QR code. At the venue, staff scan it once for entry. Screenshots usually work, but we recommend brightness up and a stable connection. Don’t share your QR publicly — it’s your proof of purchase.
- Transfers depend on the organizer’s policy for that event. Some events allow transfers from your account before a deadline; others may lock tickets to the buyer. Check the event page or your confirmation email, or contact the organizer via the event’s support channel.
- Sign in with the email you used to purchase and open your tickets in the app or on the website. If you still can’t see them, use the password-reset flow for that email or contact support with your payment reference (from your bank or card statement).
- Banks sometimes block online purchases temporarily. Try another card, confirm 3D Secure / OTP steps, or contact your bank. Pending states usually clear within a few minutes; if it lasts hours, the charge may have been reversed — you won’t be charged twice for one completed order.
- Refund rules are set by the event organizer and shown at checkout when applicable. If an event is cancelled or materially changed, follow the organizer’s instructions in email or on the event page. For other cases, reach out through the event’s official support or our contact form with your order ID.
- Many events don’t require a legal name match, but some do. If the organizer allows corrections, they’ll describe the process in their FAQ or confirmation. Otherwise, use an approved transfer flow if one exists for that event.
- Organizers notify ticket holders by email and/or in-app. Refunds or new dates follow their stated policy and local regulations. Keep your account email up to date so you don’t miss updates.
- Compare amounts and timestamps on your statement — sometimes a pending hold looks like a second charge until it drops. If two completed charges exist for the same order, contact us with screenshots and the last four digits of the card so we can trace the payment reference.
- Each ticket is typically tied to one scan. For groups, each person should have their own ticket on their device, or you can present multiple QR codes from your account if you purchased several under one order — follow the organizer’s entry rules at the gate.
Still need help? Contact us.