Account & Billing

Last updated: April 13, 2026

This page describes how accounts, fees, and payments work on Danza Pass at a high level. It supplements our Terms & Conditions and does not replace any agreement you enter into with a payment processor or event organizer for a specific purchase.

1. Accounts

You may need an account to purchase tickets, manage events, or access organizer tools. You are responsible for account security and for keeping your email and billing details accurate. Closing an account may be subject to retention requirements (for example tax or dispute records)—see our Privacy Policy.

2. Fees and pricing

Ticket prices, service fees, and taxes are displayed before you confirm a purchase where required by law. Organizers set event pricing; we may charge platform or payment processing fees as shown at checkout or in your organizer dashboard. We may change our fee schedule for future transactions with reasonable notice where required.

3. Payment processing

Card payments are processed by Stripe on behalf of Danza Pass. Card details are collected and stored by Stripe under their terms and security standards—we never store full card numbers on our servers. Ticket charges land on the Danza Pass platform Stripe account, and a corresponding credit is recorded for the organizer in our internal ledger.

4. Refunds and chargebacks

Refund eligibility depends on the organizer's stated policy and applicable law. Where a refund is approved, it is credited to the original payment method by Stripe and the corresponding amount is reversed in the organizer's ledger. Chargebacks and payment disputes may result in suspension of related tickets or accounts pending resolution.

5. Organizer payouts

Organizers receive payouts through Stripe Connect Express. You complete a short Stripe-hosted onboarding (identity verification and a bank account) once, and after that you can request a withdrawal from your Danza Pass dashboard at any time. After a short hold period (10 days per sale) used to cover refunds and chargebacks, cleared funds become available to withdraw, subject to a minimum threshold. We initiate a Stripe transfer to your connected account on demand; Stripe then sends the payout to your verified bank account.

6. Invoices and taxes

Where we issue invoices or receipts, they will be available in your account or by email. Tax treatment depends on your jurisdiction and status; you are responsible for providing valid business information where required.

7. Questions

For billing issues, contact us through Contact and include your order or account reference where possible.